Eligibility for Returns and Refunds
Should you receive a damaged or defective item, please accept our apologies. We encourage you to contact our customer support team within 48 hours of receiving an item if you wish to return or exchange it. In the event that you receive an incorrect or wrong item, we will arrange for a return or exchange. An item that is undamaged and free of wear and tear must be returned.
For a successful return, it is crucial to preserve all tags, packaging, and invoices. These items may prevent the return from being processed if they are missing. We encourage you to contact our customer support team within 48 hours if an item does not arrive in its original condition or contains missing parts. Upon receiving the issue, our team will work as quickly as possible to resolve it.
Return Process
Please contact our customer support team if you wish to return an item. Throughout this process, you will be guided and given specific instructions. After we receive and verify the returned item, refunds or exchanges will be processed within 5-7 business days.
Exceptions / Non-Returnable Items
It is not possible to return perishable items, such as flowers and plants, or customized items. Digital products, such as e-books or software, cannot be refunded after they have been downloaded or accessed. During checkout, you will be informed if there are any exceptions to these categories.
Return Shipping
In the event that an item needs to be returned, the user should be responsible for paying the shipping costs. If we discover it was an error on our part, we will gladly pay for return shipping.
Refund Method
You will receive a refund using the same method of payment you used to make the purchase. After our team receives and inspects your returned item, you should receive your refund within 5-7 business days.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer support team.
solutions@sweetpeach.in / contact@sweetpeach.in
